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01
Product FAQ
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02
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03
Warranty
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OFFICIAL WARRANTY POLICY
VAXIS repair service warranty coverage.
To further optimize the after-sales service system, clarify the terms of inspection, repair, warranty and paid services for VAXIS video transmission products, and ensure stable equipment operation and user experience, VAXIS publicly announces the unified repair and warranty policy for all video transmission product lines.
2 years
6 months
Additional coverage for repaired components when equipment is out of warranty
1 year
I
Warranty Policy for Brand-New Official Products
- Storm Series: 2-year warranty, calculated from the date the brand sells goods to sales agents.
- Atom Series: 1-year warranty.
II
Warranty Policy After Official Repair
After equipment is repaired by official service, warranty benefits will be upgraded and calculated uniformly.
- If the equipment was already out of warranty, the repaired components will receive an additional 6-month warranty.
- If the equipment is still under the original factory warranty, VAXIS will apply the longer warranty period.
- Example: if the remaining warranty is sufficient, such as 1 year, the original period remains unchanged. If the remaining warranty is less than 6 months, it will be extended to 6 months after repair.
- For equipment with official replacement of the screen or mainboard, the newly replaced screen or mainboard will be covered by a separate 1-year warranty. All other original, unrepaired and unreplaced components continue to follow the original factory warranty policy.
III
Warranty Policy for Official Refurbished / Used Equipment
Official used equipment warranty covers functional failures caused by material or workmanship defects.
VAXIS will provide 6 months of free repair service for failures not caused by user mishandling.
NOTES
Important Service Conditions
- All warranty policies apply only to equipment with no unauthorized disassembly or repair, and no signs of physical damage.
- Physical damage includes functional failure or cosmetic damage caused by accidental drops, impacts, compression, liquid ingress or other external human factors.
- Non-official used video transmission equipment is not covered by the official used equipment warranty policy and will not receive extended warranty.
