What should I do if a headset cannot connect to other users or join a conversation group?
< 1 min read
Check the following in order:
- Group setting: Make sure every headset that needs to communicate is set to the same group.
- Distance: Keep the headsets within operating range and reduce the number of obstructions between them.
- Battery level: A low battery may reduce transmit power. Charge the battery and try again.
- Restart the headset: Slide the power switch off, then turn the headset back on.
- Environmental interference: Try another group to avoid a possible source of interference.
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